10% - 90%

Arriving at the terminus in the job where my workload is full of 10% and 90%'ers. Now everyone is in set, my role becomes a lot more admin based which I can do in my own time. But then the phone rings and suddenly nothing else in the world is more important than this one thing that needs resolving now, now, now. The key I've found is to take the energy from the former into the latter. Just being fairly zen when dealing with those high stakes requests is helpful for me and for the person on the other end of the phone, if they're at ease so is the situation. It's just telly after all. I just don't want to get shouted at if I mess some up - that's my cross to bear though.